FAQ

What Payment Methods Can I Use?

For online purchases, we accept the following methods of payment:

• Visa

• MasterCard

• American Express

• Discover

• Diners Club

• Interact

• Shop Pay

• Apple Pay

• Google Pay

• Bancontact

• iDEAL

 

What Currency Will I Be Charged In?

All prices are listed and charged in Canadian Dollars (CAD). This amount will be converted and will appear as your local currency on your bank statement based on the current exchange rate.

Any currency conversions displayed on our website are only estimations based on current exchange rates and are updated daily.

All Canadian orders will be charged their respective GST/HST rate at checkout.

 

Will I Pay Duties and Taxes?

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law, we do not mark down the value of items, nor do we mark items as "gift."

 

Why Was My Credit Card Charged Multiple Times?

This money has not been paid to Pocket Dimension EDC, rather your credit card company has put a hold on it for you while you checkout. Afterwards, if your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the authorization between 2-7 business days after it is made depending on your bank.

Please note, if you attempt to checkout multiple times, your card will be authorized multiple times.

 

How Long Does It Take to Process My Order and How Can I Track It?

We ask our customers to allow us 3-5 business days of processing time to assemble your order. 

To calculate your estimated delivery time, add the estimated processing time to the delivery estimate of the shipping method you've chosen. Tracking will be sent via email.

 

What Is Your Return Policy?

We will accept items back for exchange or return on all regular priced items within 14 days of purchase.

Sale items and discounted/promotional merchandise are Final Sale, and are not eligible for return, exchange or cancellation upon purchase. 

Any "refused" shipments are the customer’s responsibility. The original shipping charge, as well as the cost of return shipping, will be deducted from the original purchase amount and a restocking fee may apply.

All additional costs related to online returns are the customer’s responsibility. A prepaid shipping label will be issued to all authorized return/exchange requests — please allow 1-2 business days for your request to be processed. Pre-paid shipping labels must be used within 14 days of their issued date, or a return may be subject to refusal. Pocket Dimension EDC reserves the right to refuse all unauthorized returns/exchanges.

 

Will I Be Charged Duties or Extra Taxes Upon Delivery?

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law, Pocket Dimension EDC does not mark down the value of items, nor do we mark items as "gift." If you have any inquiries regarding duties, customs and taxes in your country, please contact your local postal office.

 

I Still Have More Questions, How Can I Contact You?

We are available to answer any and all inquiries Monday to Sunday, 9 AM to 9 PM EDT.

Our typical response time is within 24 hours of the next business day for email requests and inquiries.

Please feel free to contact us here via email.